Frequently Asked Questions
Everything you need to know about shopping with Outer Layer.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location, typically arriving within 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Outer Layer products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality gear.
Can I modify or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard.